About us

1. Overview

We sell a range of pre-owned (second-hand) and occasionally brand-new items, including electronics, kitchen appliances, health & wellness products, and baby essentials.
Unless explicitly stated otherwise, all products are second-hand and may show signs of use.

All items are tested where applicable and described as accurately as possible.

2. Product Description & Images (Important)

All product descriptions, specifications, and images are provided for illustrative purposes only
Images shown may not represent the exact item you will receive

By purchasing, you acknowledge that:

The item received may differ slightly in appearance, condition, or packaging in the photo
The product will still match the description, grade, and functionality stated

2.1 Box Contents

Box contents and included accessories may vary
Original packaging may not be included
Any downloadable content or codes originally supplied by manufacturers may not be included

2.2 Images Disclaimer

Images are for illustration purposes only
Product design, colour tone, or cosmetic details may vary between items

3. Product Grading System

We use a grading system to reflect the cosmetic condition of our second-hand items. Pricing varies accordingly.

Grade A – Excellent / Mint
Grade B – Good
Grade C – Fair / Working
Grade D – Heavy Use
Grade E – Clearance / Heavily Used

All grades refer to cosmetic condition only
All items are fully working unless otherwise stated

4. Multiple Quantity Listings

Some products may have multiple items available (e.g. 5–10 in stock).

You will receive one item from available stock, not necessarily the exact item shown.

Items may vary slightly within the same grade in:

Cosmetic appearance
Packaging condition
Minor accessories

All items will match the grade and description provided

Returns will not be accepted for minor variations within the same grade

5. No Warranty

All products are sold “as-is” without warranty.

We do not provide:
Manufacturer warranties
Store warranties
Extended guarantees

Your rights are protected under:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013

6. Change-of-Mind Returns (14 Days)

Under the Consumer Contracts Regulations 2013:

You may return your item within 14 days of delivery
You must send it back within 14 days of notifying us

Conditions:

Item must be unused and in original condition
Must include all accessories and packaging
Customer is responsible for return shipping costs
Refunds may be reduced if items show signs of use beyond necessary inspection

7. Non-Returnable Items (Hygiene & Safety)

We do not accept returns for:

Pillows
Any personal hygiene or wellness items
Any item where a seal has been opened or broken

8. Second-Hand Condition Policy

Wear consistent with the grade is not considered a fault
Returns will not be accepted for:
Cosmetic issues within the stated grade
Differences between similar stock units
Issues clearly described or visible in listing

9. Faulty or Misdescribed Items

Under the Consumer Rights Act 2015:
If your item is:

Faulty beyond described condition
Not as described
Not fit for purpose

You are entitled to:

A full refund within 30 days, or
A repair or replacement where applicable

We will cover return shipping costs in these cases.

10. Refunds

Issued to your original payment method
Processed within 5–10 business days after inspection
Delivery costs refunded only if item is faulty or incorrect

11. Return Shipping

Paid by customer unless item is faulty
Tracked shipping recommended
We are not responsible for lost returns

12. Exchanges

Due to the limited and unique nature of our stock, we do not generally offer exchanges.
However, we may offer an exchange where applicable, including:

If a suitable replacement item is available in stock
If the item is faulty or not as described

Any exchange is offered at our discretion and subject to stock availability.
If an exchange is not possible, a refund will be provided in line with this policy.